What We Collect and Why We Collect It
When you register, we collect your name, email address, phone number and date of birth to verify your identity and maintain your account. When you deposit or withdraw using bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount — only to reconcile
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your account and process your request. We do not store your full mobile banking PIN or password at any point. We also collect device and session data, such as your IP address, browser type and the pages you visit, to keep your account secure and detect
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unusual access. Cookies help us remember your session so you do not have to log in repeatedly on your phone. We may share data with payment processors like bKash, Nagad and Rocket solely to complete your transaction; we do not sell your personal data to advertisers
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or unrelated third parties. All data we hold is kept only for as long as your account is active or as required under applicable law. If you close your account, you can request that we delete your personal data, subject to any legal retention obligations. Availability
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of btv22 services and the scope of data obligations depend on your local law and the eligible region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.